If something isn’t right with your order, we’re here to help.
1. Return Eligibility
- Returns are accepted within 30 days of the delivery date.
- Items must be in original, unused condition — no markings, damage, or wear.
- Any included inserts or supplemental materials must be returned with the book.
2. Items Not Eligible for Return
Ebooks are not returnable once delivered unless:
- You received the wrong file or edition
- The file cannot be opened or is corrupted
- A duplicate order was made accidentally
3. How to Start a Return
Please contact us before mailing anything back:
- Email: [email protected]
- Phone: +1 (603) 714-1290
We will provide a return authorization and instructions.
Unauthorized returns may be delayed or rejected.
4. Return Shipping Costs
- If the issue is our fault (wrong item, defective book), we pay for return shipping.
- If returning due to personal preference (wrong book ordered, no longer needed), you cover the return shipping cost.
5. Refund Process
- Refunds are issued within 3 business days after we receive and inspect the return.
- Refunds go back to your original payment method.
6. Exchanges
If you need a different edition or title, contact us within 30 days and we will help arrange an exchange.
7. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Notify us within 7 days
- We will send a replacement or issue a full refund, including any related shipping costs.
Contact Us
Email: [email protected]
Phone: +1 (603) 714-1290
Address: 250 Jackson St Unit 417, Lowell, MA 01852