Phil’s Books respects your privacy and is committed to being clear about how we handle your information. This policy explains what we collect, why we collect it, and how your data is used and protected when you interact with our website.
1. Information We Collect
1.1 Information You Provide to Us
We collect information directly from you when you:
- Place an order
- Create an account
- Contact customer service
- Sign up for updates or communication
This may include:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through Stripe)
- Order details
- Any messages you send us
We do not store or see your full credit card number.
1.2 Information We Collect Automatically
When you visit our website, we automatically receive:
- IP address
- Browser type and device information
- Pages viewed
- Time spent on the site
- Cookie and tracking data
- Referring links and general usage patterns
This helps us keep the site running smoothly and improve your shopping experience.
1.3 Information from Third Parties
We may receive limited information from:
- Payment processors
- Analytics tools
- Advertising platforms
- Fraud-prevention services
2. How We Use Your Information
We use your information to:
- Process and deliver your order
- Send confirmations, receipts, and tracking updates
- Provide customer support
- Improve website performance
- Prevent fraud and ensure security
- Follow legal and tax requirements
We do not sell or rent your personal data.
3. When We Share Information
We only share information when necessary, such as with:
- Shipping carriers
- Payment processors (Stripe)
- Website hosting and IT security providers
- Analytics and advertising partners
- Legal authorities when required
All partners are required to protect your information and use it only as instructed.
4. Cookies & Tracking Tools
Cookies help our site work properly and allow us to:
- Keep your session active
- Remember your preferences
- Analyze traffic
- Improve website performance
You can disable cookies in your browser if you prefer, though some features may not work as intended.
5. How We Protect Your Data
We use a combination of:
- SSL encryption
- Secure servers
- Limited-access systems
- Continuous monitoring
While no system is perfect, we take reasonable steps to keep your data safe.
6. How Long We Keep Information
We retain your information only as long as needed for:
- Order processing
- Customer support
- Accounting and legal requirements
After that, data is removed or anonymized.
7. Your Rights
You may request to:
- View the information we have about you
- Update or correct your information
- Ask for your data to be deleted (unless required for legal reasons)
- Opt out of marketing emails
Send requests to [email protected].
8. Children’s Privacy
Our site is not intended for anyone under 13.
If we discover information from a minor, we will delete it promptly.
9. Updates to This Policy
We may update this policy as needed.
The latest version will always be posted here.
Contact Us
Phil’s Books
250 Jackson St Unit 417, Lowell, MA 01852
Email: [email protected]
Phone: (603) 714-1290